Shipping Policy

1. Destinations & Shipping Options

Shipping availability depends on the destination, product, and delivery service available for the order. Review the options presented at checkout before purchasing.

Support for P.O. boxes, military addresses, remote locations, and territories may vary. If no shipping option is available for your address, contact us before placing an order or using an alternative address.

2. Processing & Transit

Review any delivery estimate displayed before payment. If no estimate is available, contact us before ordering, especially for time-sensitive purchases. Business days exclude weekends and relevant public holidays unless a service expressly states otherwise.

For U.S. orders, if no shipment period is stated, we will comply with the applicable requirement to ship within 30 days or provide the required delay and cancellation options. This is a shipment requirement, not a guaranteed delivery date.

3. Shipping Charges & Import Costs

Review shipping charges and any taxes collected by the store in the checkout total. We do not promise free shipping unless a specific offer or checkout option states that it applies to your order.

For cross-border deliveries, customs or the carrier may assess duties, import taxes, or handling charges. Whether these are included depends on the delivery terms disclosed before purchase. Contact us if the checkout information does not make this clear; do not assume every destination is duty-paid.

4. Address Accuracy & Changes

Enter a complete delivery address, including unit number, postal code, and any required contact information. Contact us promptly if a correction is needed after ordering.

We will check whether the order can still be updated. Changes cannot be guaranteed after fulfillment begins. If a customer-supplied address error requires reshipping, we will explain any reasonable additional charge and obtain agreement before arranging another shipment.

5. Shipment Updates & Tracking

When tracking is available, use the shipment details supplied for your order. An initial label creation does not necessarily mean the parcel has already received its first carrier scan.

If an order is divided into separate parcels, the packages may arrive at different times. Check the items associated with each shipment before reporting something missing.

The dispatch location may differ from our registered company address. A business-registration address should not be treated as a pickup location or fulfillment warehouse.

6. Delays Before or After Dispatch

If we cannot ship within the period promised for your order, we will notify you, provide updated information, and offer the cancellation and refund options required by applicable law. Where consent to a delay is required, we will seek that consent rather than treating an indefinite wait as accepted.

After dispatch, weather, customs, public holidays, or carrier disruptions may affect delivery. These circumstances do not remove applicable consumer rights. Contact us if your estimate has passed or tracking appears unusually delayed.

7. Missing, Lost, or Undelivered Parcels

If tracking shows delivery but the package is missing, check the delivery area, household members, reception desk, and carrier information. Then contact us with your order number if the parcel remains unlocated.

We will review the shipment and investigate with the relevant provider where appropriate. A delivered scan alone does not automatically resolve a claim. For a confirmed fulfillment or delivery failure for which we are responsible, we will arrange an appropriate remedy, such as a replacement or refund.

8. Damaged or Incorrect Deliveries

Glass containers, ceramics, and cookware should be checked carefully after arrival. If something is broken, incorrect, or missing, contact us promptly with:

• Your order number and the affected product.
• A clear description of the issue.
• Relevant item and packaging photos, where available.
• The shipping label or tracking reference.