Return & Refund Policy

1. Change-of-Mind Return Conditions

To qualify under our voluntary return policy, the item should be unused, unwashed, and complete, with included components, accessories, and labels. Keep the original packaging where reasonably available and package the item securely for its return journey.

Kitchen items that have been used for cooking, food storage, or food preparation are not eligible for a change-of-mind return under this voluntary policy. This condition does not exclude claims for defects, misdescription, or other rights that apply by law.

Please provide your order number or other reasonable evidence of purchase. We will explain any eligibility concern instead of applying an undisclosed deduction or restriction.

2. How to Start a Return

1. Contact customer support within the applicable return period.
2. Identify the item and explain whether the request concerns a change of mind, damage, an incorrect product, or another issue.
3. Wait for the return destination and any necessary instructions.
4. For an approved change-of-mind return, dispatch the item within 14 calendar days after authorization unless we agree otherwise.
5. Keep proof of dispatch and any tracking information until the request is resolved.

3. Return Shipping & Fees

For an eligible change-of-mind return, the customer is responsible for return postage. Original delivery charges are not refunded under this voluntary policy unless required by applicable law. We do not charge a restocking fee for a return that meets the stated conditions.

If we confirm that the wrong item was supplied or that an item arrived defective, damaged, or materially misdescribed, we will cover reasonable return costs where a return is required and arrange an appropriate remedy. Contact us before selecting a return service so the method and costs can be agreed.

Use protective packaging suitable for glass, ceramics, or other fragile items. A tracked service is recommended for customer-arranged returns.

4. Damaged, Faulty, or Incorrect Items

Tell us promptly if an item arrives damaged, is missing components, or does not match the order. Provide a description and relevant photographs where possible. Do not use an item that appears unsafe.

After review, the available remedy may include replacement, repair where appropriate, a refund, or another solution permitted by applicable law. You will not be required to accept store credit instead of a refund where a monetary refund is legally due.

Natural wood grain and minor display-color differences may occur, but these do not excuse significant defects or a material mismatch with the listing.

5. Inspection & Refund Processing

We will assess returned items and notify you of the outcome. Once a return is confirmed as eligible, we will initiate the approved refund within 7 business days, or sooner where applicable law requires.

Refunds are normally issued to the original payment method. Your payment provider may take additional time to post the credit. If you have not received a refund after the provider's stated processing period, contact us with the refund confirmation.

If a return does not meet the voluntary conditions, we will explain the reason and discuss the available options. Any lawful reduction must be explained and must not override mandatory consumer rights.

6. Exchanges & Order Cancellations

For a different size or product, contact us to check availability and the most suitable process. A replacement reservation cannot be guaranteed until confirmed.

Cancellation requests should be sent as soon as possible. We will review whether fulfillment can be stopped. If the order has already shipped, the applicable return process may be necessary. Statutory cancellation rights and remedies for delayed or unfulfilled orders remain available.

7. Your Statutory Rights

Nothing in this policy takes away rights that cannot lawfully be excluded, including applicable withdrawal rights and remedies for defective or misdescribed products. Where mandatory law provides more favorable terms, those terms prevail.